1. SCOPE OF APPLICATION

1.1 These General Terms and Conditions (GTC) govern the contractual relationship between Teslab AG and its customers in the following areas:

• Vehicle sales (new cars, used vehicles, direct imports)
• Sales brokerage
• Repair and service work
• Vehicle detailing and cleaning
• Sale and installation of spare parts

1.2 Deviating terms and conditions

Deviating terms and conditions of the customer shall only apply if Teslab has expressly agreed to them in writing.

2. PRODUCT REPRESENTATIONS AND DIRECT IMPORTS

2.1 Product images and descriptions

Product images and descriptions on the website, in advertisements or other marketing materials are for illustration purposes only. Variations in color, features or design are possible and do not constitute guaranteed characteristics.

2.2 Equipment

The listed equipment is not binding and does not form part of the warranted condition as defined in Art. 197 ff. of the Swiss Code of Obligations (CO).

2.3 Special case – direct import (e.g., Cybertruck)

Directly imported vehicles, particularly from the USA, may differ from European models (e.g., equipment, standards, warranty coverage). The customer undertakes to independently inform themselves about potential technical differences, legal requirements (e.g., roadworthiness/MFK), warranty terms, and registration feasibility.

3. INCORPORATION OF GTC

3.1 Availability

The applicable version of the GTC is available at www.teslab.ch.

3.2 Acceptance

By entering into a contract (written or verbal), the customer declares to have read and accepted these GTC.

4. VEHICLE SALES AND WITHDRAWAL CLAUSES

4.1 Contract conclusion

The purchase contract is concluded upon written confirmation or upon delivery of the vehicle. Amendments or supplements must be in writing.

4.2 Withdrawal by Teslab

Teslab may withdraw from the contract within ten (10) days after delivery if unexpected, significant defects arise that were not detectable at the time of sale. The full purchase price will be refunded, provided the vehicle is returned in its original condition.

4.3 Exclusion of withdrawal

Withdrawal is excluded if damage was caused by the buyer or third parties.

4.4 Exclusion of liability for manufacturing defects

Teslab assumes no liability for production faults or technical defects attributable to the manufacturer (e.g., Tesla). These fall under the manufacturer's responsibility.

4.5 Warranty on direct imports

For imported vehicles (e.g., Cybertruck from the USA), only the warranty conditions defined by the manufacturer in the country of origin apply. Swiss manufacturer warranties do not necessarily apply, and US warranty conditions may not be valid in Switzerland.

5. REPAIRS, SERVICE AND VEHICLE DETAILING

5.1 Order placement

The customer shall describe the requested work as precisely as possible. The order is considered accepted upon written or verbal confirmation.

5.2 Additional work

If additional work exceeding 10% of the agreed price is required, the customer's consent will be obtained. Smaller deviations will be carried out without further approval.

5.3 Vehicle pickup

Vehicles must be collected within five (5) working days after completion. Thereafter, a storage fee of CHF 7/day may apply.

6. CONTRACT TERMS AND DELIVERY

6.1 Payment terms

Contracts are sent via post or email, including bank details. Full payment is required prior to vehicle delivery.

6.2 Delivery/pick-up date

The date will be individually agreed with the customer. Delays due to official inspections (e.g., MFK) or missing documents do not entitle the customer to withdraw from the contract.

7. PRICES AND PAYMENT

7.1 Prices

All vehicle prices are listed in CHF, including statutory VAT, unless stated otherwise. VAT will be added to service and other charges.

7.2 Payment deadline

Invoices must be paid within 14 days. From the 5th day of delay, an interest rate of 5% p.a. applies. Additional reminder fees and legal actions are reserved.

8. LIABILITY AND WARRANTY

8.1 Liability

Teslab is only liable for damages caused by gross negligence or intent. Liability for minor and moderate negligence is excluded to the extent permitted by law.

8.2 Third-party parts/tuning

Teslab assumes no liability for function, damage or loss of manufacturer warranty when using customer-supplied parts or performing tuning work.

8.3 Loss of items

Teslab is not liable for items left in the vehicle.

8.4 Non-roadworthiness post-repair

If a vehicle is not roadworthy after repair, Teslab may refuse handover. Upon explicit request, the vehicle may be released at the customer’s own risk. Teslab may inform authorities (e.g., MFK).

8.5 No guarantee of MFK approval for direct imports

Teslab does not guarantee that an imported vehicle (e.g., Cybertruck) is MFK-compliant without retrofitting. Necessary modifications and approval processes are the customer’s responsibility.

9. DATA PROTECTION

9.1 Data storage

Customer data is stored for contract fulfillment, customer care, and marketing purposes. Data will not be shared with third parties unless required for contract execution.

9.2 Right to object

The customer may object to the use of their data in writing at any time.

10. RETENTION OF TITLE

Until full payment is made, the vehicle or installed accessories remain the property of Teslab.

11. SEVERABILITY CLAUSE

11.1 Validity

If individual provisions of these GTC are invalid or ineffective, the remaining provisions remain unaffected.

11.2 Replacement regulation

The invalid provision shall be replaced by a legally permissible regulation that most closely reflects the economic intent.

12. JURISDICTION AND APPLICABLE LAW

12.1 Jurisdiction

Jurisdiction is the registered office of Teslab AG in Switzerland.

12.2 Applicable law

Swiss law exclusively applies, excluding international treaties (especially the UN Sales Convention/CISG).

13. SPECIAL PROVISIONS FOR DIRECT IMPORTS (E.G., CYBERTRUCK)

13.1 Subject of the contract

The customer acquires a directly imported vehicle (e.g., Cybertruck) from abroad, especially from the USA. Teslab AG handles all import processes and formalities related to procurement, import and registration in Switzerland.

13.2 Customs, taxes, and transport

All costs related to direct import – including transport, customs processing, import VAT and registration fees – are included in the purchase price. The buyer bears no additional expenses for import duties or homologation.

13.3 Warranty

Warranty is governed by the conditions defined by the manufacturer (e.g., Tesla USA). Teslab AG provides no additional warranty unless expressly agreed in a separate warranty agreement.

13.4 Swiss registration and conformity

Teslab AG delivers the vehicle fully approved for Swiss roads, with all required inspections and certificates. All necessary modifications for compliance with Swiss law (e.g., emissions, lighting, EMC) are carried out by Teslab.

Important note: After delivery, Teslab AG assumes no liability for modifications or alterations made by the customer or third parties. Such changes may compromise roadworthiness and legal compliance. Teslab expressly disclaims liability for resulting damages, defects or invalidated registration.

14. COPYRIGHT AND MEDIA MATERIAL

14.1 Ownership

All images, videos, graphics, and texts published on the website, social media, print media, advertisements or other channels are the exclusive property of Teslab AG or used under appropriate licenses.

14.2 Prohibition of use

Any use, reproduction, editing or distribution of media content (especially images and videos) by third parties is strictly prohibited without prior written consent from Teslab AG.

14.3 Legal remedies

In case of violations, Teslab AG reserves the right to take legal action and claim damages.